Your Privacy Matters to Us
1.1. Information collected from our Users
If you use our Site to place personal orders without processing the data of third parties, you are to be considered as the User, where data are processed as follows.
What information do we collect from Users?
We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services.
- Name, surname, company name
- Shipping and billing address
- Email address and phone number
- Payment details
- IP address and device data
- Other information that you share with us while using our Services or during checkout
We collect the above-mentioned personal data when the User uses or accesses our Site, places an order, or signs up for an account on our website.
Upon starting to use our Services, we may process your email address to send you informative materials. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on your account profile.
1.2. Information collected from Site visitors and users
Upon visiting our Site or requesting customer support, we may collect and process the following information related to you.
What information do we collect from Site visitors?
To provide you with a better customer experience and to improve our Services, we may collect the following information about:
- Your device and browser
- Your IP address
- Other information that is collected from cookies and similar technology we use.
To ensure a smooth customer support experience, we process information that you provide on our Site (eg. fillable forms, comments, product ratings, reviews, etc) in emails, or through other means of communication you have used. For this purpose, we may process:
- Your name
- Email address
- Website address
- Any information that you share
- IP address
We use this information to provide and enhance our Services and answer any questions you may have.
In order for us to provide you with our Services, we work with third parties with whom we may share personal data to support these Services. Your personal data may be shared with third parties who provide hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.
Hound Power remains responsible for the processing of personal data carried out by Third Party Service Providers that Hound has engaged with for respective data processing in accordance with applicable laws.
In certain circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities as well as to protect our, or a third party’s, lawful interests.
We may retain your personal data for as long as your relationship with us is active by having a Hound account, or as otherwise needed to provide you our Services.
After terminating your relationship with us by deleting your Hound account or otherwise ceasing to use our Services, we may continue to store copies of your personal data as reasonably necessary to comply with our legal obligations, to resolve disputes between you and us, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.
You have the right to request access to your personal data and to correct, amend, delete, or limit the use of your personal data by logging into your Hound account or by reaching us using the contact information provided below. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.
We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your Hound account, limit access of your computer and browser by signing off after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.
All of Hound’s authorized personnel involved in the processing of your personal data have committed themselves to confidentiality obligations and shall not access or otherwise process your personal data without your authorization if it’s not for the purposes of providing you our Services.
In the event that we experience a personal data breach, we will notify you in compliance with the obligations set out in applicable laws.
Hound Power, LLC
1817 Clark Trail
Grand Prairie, TX 75052